Tour: Build & Train a Chatbot

Build a chatbot from historical transcripts

Are you looking to build a chatbot? Do you have historical live agent transcripts?

Dashbot’s Phrase Clustering can process live agent transcripts to identify common user messages and Intents as well as agent responses to kick start chatbot development. The data can be used to train your NLP engine.

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Optimize Response Effectiveness

With Dashbot’s Phrase Clustering, you can identify where the chatbot may be breaking down through mishandled or unhandled Intents.

The information can be used to train your NLP engine to improve response effectiveness and user satisfaction.

Identify mishandled and unhandled Intents

Reduce failure rate