Tour: Build & Train a Chatbot
Build a chatbot from historical transcripts
Are you looking to build a chatbot? Do you have historical live agent transcripts?
Dashbot’s Phrase Clustering can process live agent transcripts to identify common user messages and Intents as well as agent responses to kick start chatbot development. The data can be used to train your NLP engine.
Optimize Response Effectiveness
With Dashbot’s Phrase Clustering, you can identify where the chatbot may be breaking down through mishandled or unhandled Intents.
The information can be used to train your NLP engine to improve response effectiveness and user satisfaction.