Tour: Dashbot for Commerce Chatbots

Increase Conversions and Monetization

Dashbot has a variety of reports to better understand user behavior and track conversions versus abandonment.

Conversion Goal Tracking

With Dashbot’s Conversion Goal Tracking, you can track any type of goal, including purchases.

Quickly see how many users purchase versus abandon, the percentages overtime, as well as the common paths that lead to purchases, and the transcripts in which they occur.

Dive deeper into the flows to get a better understanding of user behavior, where the chatbot may be breaking down, and improve the overall user experience.

Goal Funnels

With Dashbot Goal Funnels, you can track how many users make it through the various steps,or stages, of the funnel.

This is a quick way to track purchase conversions.

Conversation Paths

With Dashbot’s Conversation Paths, you can quickly navigate the common flows through your chatbot or voice skill to see drop off and abandonment as well as the paths that lead to conversion.

Track External Revenue Events

With Dashbot custom Event tracking, you can track events that occur outside of the chatbot – including revenue events, referrals, signups, and more.

Optimize Response Effectiveness

With Dashbot’s Phrase Clustering, you can identify where the chatbot may be breaking down through mishandled or unhandled Intents.

The information can be used to train your NLP engine to improve response effectiveness and user satisfaction.

Identify mishandled and unhandled Intents

Reduce failure rate

Segment your audience to better understand key users

With Dashbot Audience Builder, you can segment your users based on demographics, usage, or additional meta data.

Identify top user segments and behaviors; acquire similar users through look-a-like campaigns; or re-engage through broadcast messaging.

Re-target through broadcast messaging

With Dashbot Audience Builder, you can re-engage users through audience segmentation and targeted broadcast messaging.

Get real-time notifications to insert live agents

Get real-time alerts of sessions going awry, and insert a live agent to help lead users to conversion.

Dashbot APIs integrate with 3rd party live agent, chat platforms, including Genesys

Build a chatbot from live transcripts

Are you looking to build a chatbot? Do you have historical live agent transcripts?

Dashbot’s Phrase Clustering can process live agent transcripts to identify common user messages and Intents as well as agent responses to kick start chatbot development. The data can be used to train your NLP engine.