Features and Reports Tour

Select any of the options below, or from the menu, to learn more about Dashbot’s features and reports including:

Conversational Analytics

Phrase Clusters
Message, utterance, and interaction funnels
NLP / Intents & Entities
Intent funnels
Intent mappings
Unhandled Intents
Transcripts – real time and archived
Sentiment analysis
Message and utterance word cloud clustering

Engagement & Retention

Daily, weekly, and monthly cohort retention
Sessions per user
Time per session
Messages/interactions per session
Active, engaged, and returning users
Lifetime users
Sessions

User Behavior

Top messages, utterances, interactions, and Intents
Top exit messages
Message, utterance, interaction, and Intent funnels
Goal Funnels
Escalations / Containment
Goal Conversions
Conversation Paths
Behavioral Flows

Audience Demographics

Top users
Locations / locales
Genders
Languages
Timezones
Device Capabilities
Slack teams

Comparison Metrics

Cross channel metrics
Benchmarking based on users and messages/interactions
Alexa store rankings comparisons

Tools to Take Action

Alerts
Live person takeover
Audience Segmentation
Broadcast messaging

Multi User Access

Multi-user / Multi-client
Cross Client Comparison