We are in unprecedented times – a global pandemic is affecting all aspects of our daily lives. As people and businesses embrace social distancing, there is a growing need to interact where people can…

Voice assistants are a hot technology. Alexa and Google Assistant continue to expand reach through integrations into appliances, cars, and more. Enterprises, brands, and startups continue to launch…

We analyzed the ratings of Alexa Skills to get a better understanding of how they compare. There are more than 60,000 Alexa Skills in the Amazon Store. Of those, nearly 70% have no ratings at all. At…

When building voice skills for Alexa and Google Home, it’s important to view the messages users are saying to your skill to better understand how they interact and to improve the overall user…

We recently conducted a survey of Alexa and Google Home users. One of the interesting topics was around commerce. Are consumers making purchases through their devices? If so, who is, and what are…

At Dashbot , having processed nearly 60 billion messages, we have seen a wide variety of usecases for conversational interfaces – everything from customer service, retail, banking, travel, games…

At Dashbot , we are strong believers in conversational interfaces – especially voice. Conversation is the natural way humans communicate – and it’s the future of human computer interaction. As we…

How does your skill compare? We recently analyzed the Alexa Skill ratings in the Alexa store. Of the over 40,000 skills in the Alexa Store, nearly 62% have no ratings at all. Looking closer, the…

At Dashbot, we’ve processed more than 50 billion chatbot and voice messages. One of the most popular use-cases is for customer service, across verticals – including everything from retail to travel…

There are nearly 33,000 Alexa Skills available today. More than 6,800 have been added since the beginning of the year, and 1,500+ in the last month alone. We continue to be big believers in voice – it…

In honor of Valentine’s day, the team at Dashbot took a closer look at men’s versus women’s chatbot usage on Facebook Messenger. We process more than 3 billion messages a month and used January’s data…

Top messages Having processed more than 20 billion chat messages over the past year, we decided to take a look at the top messages users send to Facebook chatbots. “Hi” continues to be the top…

Most Rated Skills Trending Skills Trending Newcomers Compare your Skills About Dashbot Dashbot is a conversational analytics platform that enables brands and developers to increase engagement…

How Does Your Skill Compare? We analyzed Alexa Skill ratings over the month of November. Of the nearly 24,000 Skills at the end of November, approximately 62% had no ratings at all, and 16% had only…

At Dashbot we are big believers in voice interfaces. If you recall all the videos of two-year olds swiping iPhones and iPads, the same thing is happening with devices like Alexa and Google Home…

About a year ago, at Dashbot , we published our first data insights report after having processed 50 million messages. A year later, we’ve processed over 10.5 billion messages and have more insights…

At Dashbot , we recently surpassed 7 billion messages processed. As we mentioned before, it’s important to look at the messages users are sending to your bots. The beauty of conversational interfaces…

Having processed nearly 3 billion messages, we’ve taken an updated look at the most popular, and sometimes not so popular, messages users send to Facebook bots. “Hi” and “Hello” are still the most…

After processing over 2.4 billion messages, we wanted to take a look at how some of the metrics have changed over time. One question that still comes up is around buttons vs free form communication…

We often hear people asking about retention — what’s a good retention metric for bots? We’ve processed nearly 2 billion messages in the past 11 months. It took 10 months to process the first billion…

In honor of Valentine’s Day, we took a look at the difference in usage between men and women on Facebook Messenger bots over the past two months. Who Uses Bots More? Men or Women? On average about…

At Dashbot , we’ve processed ~500 million messages through our platform. One of the interesting aspects of conversational interfaces is the unstructured data users send into bots — everything from…

Dashbot recently surpassed 140 million messages processed. We took a look back at a previous report on common messages sent in to bots to see how messaging has changed over the past five months. The…

Dashbot recently surpassed 70 Million messages processed. One of the questions that comes up often is around buttons — what’s better — free form input or button driven interfaces? We took a look at…

Dashbot recently surpassed 50 Million messages processed. We thank all our customers for the continued support — we greatly appreciate it! In thanking our customers, it got us thinking about how…

We recently surpassed 33 million messages processed! Given three months worth of data processed, we wanted to highlight some interesting findings. The stats below are based on Facebook Messenger bots…

How a Slack bot is using analytics to better understand usage and improve the product offering. Our team had been exploring Slack and Facebook Messenger bots and recently launched a Slack bot, Game…