On an average day, you can find Michelle Mullenax leading Product and User Experience for the American Red Cross’s Innovation Team. But on March 31st, she’ll also be on the SuperBot stage in San…

We’re very excited to welcome Joe Bond to the SuperBot stage. Joe has years of experience developing products customers would be satisfied with. Currently, he works on the chatbot for Member…

The car is the last digital frontier to be conquered, and Product Manager spends his days trying to develop the best experience possible. Tell me a little bit about yourself. I’m the Product Manager…

Lisa Falkson has made a career out of creating amazing voice user interfaces. You can find her fingerprints on the Alexa Communications features, where she leads the team designing the experience…

A Conversation Designer on the Google Assistant , Kimberly Harvey spent got her start as a UX researcher at Google. During that time, she conducted discovery and also iterative and evaluative…

We’re so thrilled to welcome Jessie Kitchens to the SuperBot stage this spring. As a conversation designer on Facebook’s AR/VR team , she gets to work on some of the most cutting edge interactions…

Brandon Kaplan leads Skilled Creative , where he helps his partners explore emerging technologies like voice. We’re thrilled to welcome him to the SuperBot stage in March, and wanted to get to know…

In an ideal world, a chatbot is self-contained and escalation is an obsolete concept. After all, if the chatbot is doing what it’s supposed to, shouldn’t it be able to handle any and all support…

Not only is Kat Zdan a prolific Bay Area stage actor, but she also uses those theatre-honed skills to create engaging voice experiences with Xandra . Kat is slated to appear at this year’s SuperBot…

We are so excited to welcome Will Hall at this year’s SuperBot that we couldn’t wait until March 31st to pick his brain about design and his thoughts on the voice ecosystem. See what wisdom Will had…

Weather commands how we live our lives. While we cannot control the weather, we can help people and businesses cope with it better. Having easy access to the most accurate weather forecasts and…

This is part 3 of Dashbot’s series on developing customer service chatbots. Find part 1 and part 2 here. After spending months carefully developing a customer service chatbot, launch day is a…

Introducing Dashbot’s NLP Assessment, an easy-to-use tool to identify issues with a model and quickly and seamlessly make improvements, based on Dashbot’s proprietary algorithms. The Natural Language…

The conversational space experienced an amazing level of growth in 2019. We saw more and more companies adopt conversation as a way to connect with their customers, and more customers engage with…

For the average small-business owner, there are not enough hours in the day. The to-do lists can be endless, full of tasks that require a great deal of time and focus. Take bookkeeping for example…

Conversational interfaces are especially well-suited for gathering feedback. In any other interface, the user satisfaction question disrupts the experience by taking the user into another window or…

This is part 2 of an ongoing series. Find part 1 here . Evaluating what support questions can be automated with a chatbot starts you off on the right foot to developing a minimum viable product (MVP…

Dashbot believes that data is one of the most valuable assets when it comes to your chatbot or voice app. As the leading conversational analytics platform, we aim to provide insights to every facet of…

High-volume recruitment can be hard to get right and providing a personalized experience for every applicant is a lofty goal. Enter Talkpush , a recruitment platform that leverages conversation and…

Natural Language Processing (“NLP”) is an integral component in creating a customer service chatbot that is effective at both understanding and satisfying users. A chatbot’s performance depends on its…

Since XAPPmedia started in 2012, its mission has been clear: help enterprise media, brands and organizations deliver delightful experiences and drive engagement through voice. Through their One…

According to Gartner, customer service chatbots are a technology to watch. In two to five years , Gartner analysts predict that chatbots are going to reach the Plateau of Productivity . You know…